I boughy e scotter ix5 from this shop.On e scotter was some scratches(altough its new),handlebar is loose,one brake didn't has a screw,and breaks almost didn't work,after one ride in a rain(I didn't ride into puddles)brakes stop working.I wrote a complain email to shop,and they didn't respond,next day I asked Why they don't respond,and still no respond).Despite the warranty I need go to service and pay for fix my E-scooter(New e scooter,after few days from delivery date)
Dear Mateusz Kujawa,
We sincerely apologize that your purchase did not meet your expectations, and we appreciate your honesty in bringing the quality issues to our attention.
We got your feedback of the product issue by customer service mail before, we also replied to you the solutions by our customer service mail firstname.lastname@example.org.
Recently, we've noticed that emails sent to your registered email address have bounced back, indicating that they were not successfully delivered.
So please check Check Your Spam/Junk Folder.
To address your concerns promptly, we kindly ask for more details about the specific issues you've encountered.
Please reply to this email or reach out to our customer support at another Customer Support Email email@example.com, and we will investigate the matter thoroughly.
Rest assured that your satisfaction is our priority, and we are dedicated to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience you've experienced, and we look forward to the opportunity to make this right for you.
Amazing ride, comfortable, smooth. Great speed. Very nice looking, sturdy build. Fast delivery of quality products, great customer service, and great communication from the circooter team!
Can be improved: The folding system is a bit tricky.
Best scooter, quality is amazing and the IX5 e-scooter really is a wonder. However, without the app itself, it is a little pity, and the folding of the scooter can be improved without unnecessary alarms on the display.
This is my first scooter I can confidently say this will replace my car commuting to university. It breaks fast, is quick in sports mode, and has great range, as well as an impressive app MiniRobot compared to other scooters. By far the best bang for your buck.Would recommend it again!
At first, I doubted the performance of the scooter but so now glad I kept it. It has great battery life and so much fun. I’m 45 years old but it makes me comfortable riding it with a removable seat.